Computer Center Assistant

The Massillon Public Library is looking to hire a Computer Center Assistant



Position Title: Computer Center Assistant

Reports To: Computer Center Manager

Position Type: Non-exempt, hourly



  • To facilitate Library service to all patrons, specifically by helping them handle computers, printers, e-readers, cameras, smart phones, and other technology.



  • Minimum educational qualifications and experience include a high school diploma or GED equivalent with 3 years of computer work experience OR 1 year of post high school computer training and 1 year computer work experience

  • Must have knowledge of basic e-book technology and office productivity software (i.e. MS Office, GIMP, Paint)

  • Working knowledge of research databases and online catalogs, a plus

  • Working knowledge of Windows PC hardware and operation

  • Customer service experience, preferably in library environment, desirable

  • Must have acceptable results on a criminal background check



  • Assist patrons in the Computer Center with their technology needs, including but not limited to:

    • How to locate an Internet site using a URL or search engine

    • General use of office productivity software and various pre-installed software

    • How to set up and access e-mail accounts; including sending large attachments

    • Basic assistance with popular internet sites (twitter, Facebook, LinkedIn, Pinterest, etc.)

    • How to print or scan information

    • How to save information to storage devices (i.e., CD, Floppy, and USB)

  • Follow appropriate cash handling procedures

  • Maintain the computer center; including monitoring supplies, resale items, and basic area housekeeping (Keeping patron work areas tidy, supplied with paper/pencils , chairs out of the aisles, sanitizing work stations)

  • Do simple troubleshooting of software and hardware issues, escalating complex or persistent problems to the Technology staff

  • Keep log of department’s transaction statistics

  • Assist staff and patrons on use of ‘new technology’ (i.e.: Tablets, e-readers, cameras, smart phones)

  • Communicate clearly—in “layman’s terms”, listen attentively and follow up promptly with patrons as necessary

  • Assist Technology department with special projects which tend to be more technical in nature

  • Handle physical aspects of position which include, but are not limited to: sitting, standing, bending, stooping, moving, reaching, and manual dexterity required for computer work, and lifting up to 35 lbs.

  • Attend appropriate meetings and workshops

  • Perform other duties as assigned by supervisor

NOTE: This position description states the nature and level of assignments normally given in this position; its list of tasks is not exhaustive.



  • To be determined by supervisor



Mardea Harden, HR Manager

Massillon Public Library

208 Lincoln Way East

Massillon, OH 44646