GOAL:
Provide resources to support the improved delivery of services to the community of Massillon, Brewster and Navarre

Objectives:
Expand the functionality of library resources and services

• Provide wireless Internet connection for patrons in the Adult Circulation and Reference departments
• Investigate online newsletter for patrons

Design and integrate wireless access into the library

• Implement a wireless computer internet network in Reference and Adult Circulation departments

Upgrade the library website

• Provide more content for the Navarre and Brewster branches
• Provide more informational content for the Children's and Young Adult departments

Objectives:
Utilize and improve technology provided to library staff

• Create, distribute and evaluate staff technology survey annually
• Schedule more staff training in the following areas: Internet researching, word processing, troubleshooting technology issues, creating and maintaining databases
• Analyze and evaluate current staff training program
• Implement new email server and software to increase mail storage capabilities and ease of use by staff
• Implement Active Directory Service for the staff to provide faster updates and more access to file storage and software
• Implement new Intranet server and software so staff can find pertinent information and forms
• Implement backup server at one of the branch buildings

Maintain a vigilant approach to meet the needs and requirements of staff

• Work with departments heads to pinpoint training needs of staff
• Work with department heads to ensure staff goals are met in accordance with library goals
• Make sure all staff have sufficient training on the current · automation system, Dynix
• Plan training on possible new automation system in 2007

Continue with the training program for library users

• Schedule patron training in the following areas: basic computer skills, Internet searching, word processing
• Distribute evaluations at all sessions to determine future training opportunities
• Implement new training opportunities as requested and if feasible
• Investigate the needs of senior citizens for computer training

Objectives:
Increase the level of patron self service features

• Replace patron computers in Children's Room per the technology inventory
• Investigate electronic book delivery systems
• Investigate self service check out
• Investigate using credit cards for patron charges

Upgrade and install software on public Internet computers

• Investigate new educational software for children and young Adults
• Increase patron's ability to create documents, spreadsheets, and resumes

Current
Main Library

• 15 MBs (T1) Internet connectivity provided through the OPLIN project ·
• Wireless access for a mobile training lab
• Library automation and catalog services provided through SLIC, Stark Library and Information Consortium

Brewster Branch

• Cable Internet connection provided through Massillon Cable TV, a local provider
• Library automation and catalog services provided through SLIC, Stark Library and Information Consortium

Navarre Branch

• Cable Internet connection provided through Massillon Cable TV, local provider
• Library automation and catalog services provided through SLIC, Stark Library and Information Consortium

Bookmobile

• Internet access through a wireless telephone connection
• Library automation and catalog services provided through SLIC,
• Stark Library and Information Consortium

INFRASTRUCTURE

Current
Main Library

• Three servers for active directory management, file sharing, printer
• services, intranet, email
• One server for web access to historical documents
• One server for antivirus software and software upgrades
• Cisco Pix 515e Hardware Firewall
• 4-multi port switches
• 120 fully centralized in-wall premise category -5 wiring runs; flush wall mount terminations at the client end and rack and panel terminations in the network operations office 100 % currently utilized
• Website hosted by national organization, for the main library, two branches and the bookmobile

Brewster Branch

• 1-multi-port switch
• 7 fully centralized in-wall premise category-5 wiring runs; flush and surface wall mount terminations at the client end 1 100% currently utilized
• External Internet connection provided through local Internet provider and a cable modem/router

Navarre Branch

• 1-multi-port switch
• 7 fully centralized I-wall premise category-5 wiring runs; flush and surface wall mount terminations at the client end 100% currently utilized
• External Internet connection provided through local Internet provider and a cable modem/router

Computers
Current
Main Library

Patron technology

• 12 Patron workstations with the following configuration
• 6 workstations in the Adult area
• 5 workstations with education applications in the Children's
• Department
• 1 workstation in the auditorium for the Adult Literacy program
• 12 notebooks for patron and staff training
• 2 dedicated public HP laser network printers
• 2 dedicated terminals for patron catalogue access
• 6 dedicated thin clients for patron catalogue access

Staff Technology

• 52 dedicated staff workstations
• 6 dedicated staff laser scanners
• 2 dedicated staff scanners
• 3 dedicated staff network printers
• 2 dedicated terminals for staff catalogue access
• 14 dedicated staff local printers
• 6 thermal printers for patron receipts

Brewster Branch

• 1 dedicated public colour printer
• 1 dedicated public network printer
• 2 dedicated staff workstations
• 2 thermal printers for patron receipts

Navarre Branch

• 5 Public Internet workstations with office and educational software
• 1 dedicated public colour printer
• 1 dedicated public network printer
• 2 dedicated staff workstations
• 2 thermal printers for patron receipts

Bookmobile

• 3 dedicated staff workstations
• 2 thermal printers for patron receipts

TELECOMMUNICATIONS:

Main Library

• 5 PBX telephone lines for voice
• 2 telephone lines for fax
• 1 emergency phone in elevator
• 2 cell phones for voice

Brewster Branch

• 1 telephone line for voice
• 1 telephone line fax

Navarre Branch

• 1 telephone line for voice
• 1 telephone line fax

Bookmobile

• 1 cell phone for voice

COMPUTER SOFTWARE:

Server OS = Microsoft Windows Server 2003

Workstations OS = Microsoft Windows 2000, and XP on the workstations

Available and supported public applications:

• Microsoft Office 2000 Professional Suite
• Educational software: Magic School Bus, Arthur, Encarta
• Children's software: Animated books
• Microsoft Office XP Professional Suite
• Corel Suite
• Various network management software

FUTURE PLANNED & BUDGETED - HARDWARE, SOFTWARE AND TELECOMMUNICATIONS SERVICES

• Upgrade 4 patron workstations in 2006, 6 in 2007 and 10 in 2008
• Upgrade 3 staff workstations in 2006 and 1 in 2007
• Upgrade all operating systems to minimum Windows XP Pro and
• Server 2003
• Investigate and scale out both hardwired and wireless network access for patrons
• Design and implement new wiring and technology plans for Brewster and Navarre branches for proposed move in 2007
• Renew antivirus software 2008

The library will participate in the Universal Service Discount Program to obtain discounts on telecommunication services.

The Library Board of Trustees approved creation of the Capital Project Fund – Technology Fund in 1999.

$40,000.00 was set aside for the installation of Dynix at Navarre, Brewster and West Side branches and for other equipment.

Upgrade costs to the Main library's automated system was added in 2000.

In 2003, an additional $9,199.42 was transferred to the Capital Project Fund- Technology Fund, from the remaining money in the Capital Project Fund - Large Capital Projects.

The Capital Project - Technology Fund was depleted in 2005 At this same period it was stated that at least $10,000.00 a year would be set aside in the General Fund for any additional technology.

In 2006 $10,000.00 plus an additional $3,200.00 for filtering & wireless network access will be set aside in the General Fund for Technology. Also $20,000.00 for a server room is being set aside in Capital Projects - Building & Repair Fund.

To address the future technology goals stated in the technology inventory, universal services discounts, and operational funds will be used for:

• Purchase of new workstations
• Technical and user training
• Purchase new wireless network for patrons

All antivirus software is covered under a 2 year upgrade warranty to provide the latest upgrades, customer support and news and upgrade notices.

The library also pays yearly consortium fees to SLIC.

The Technology Manager will oversee implementation of technology projects and will assess if equipment/software actually accomplishes the goals and objects set forth in the plan.

The Technology Manager regularly evaluates the computer inventory and makes recommendations for replacement and repair. The Technology Manager reviews progress on all projects on an annual basis and reports to the Director.

The following evaluation process will be done annually:

• Replace equipment exceeding functional life
• Review telecommunication use
• Review telecommunication costs
• Review telecommunications discount for success

The following minimum milestones are part of the plan:

• 20 patrons can simultaneously search the Internet using the library's computers
• 10 patrons can simultaneously search the library's catalog in the library
• 180 patrons a year receive training through a library technology program ·
• A minimum of 5 external technology training opportunities are attended each year by members of the staff
• A minimum of 4 internal technology training opportunities are provided each year to members of the staff

All public service staff have been trained on the use of Circulation software, Windows operating system, Internet, OPLIN databases, and ILL. The Technology Manager has been trained on TCP/IP, Windows 2000 Server, Windows XP, Windows Office, network security. Technical Services staff have been trained to use Cat Express from OCLC.

Staff training is conducted on an on-going basis by attending training sessions sponsored by the Regional Library System on various software and other technology-related issues Reference staff receives training on reference databases available through the State Library of Ohio, and OLC.

Patron training includes the following topics: basic computer skills, Internet browsing and searching, library databases, and using the OPAC. Four classes per topic are conducted on an annual basis. Training classes are developed and conducted by the Technology Manager. Patrons at the branches attend classes at the main building.