Long Range Technology Plan 2011

  1. MISSION STATEMENT

    The Massillon Public Library provides for everyone:
    • Books and other resources
      for education, information, and recreation;
    • Skilled, helpful staff;
      and
    • Services and programs
      which encourage literacy and the love of reading.
  1. PLAN JUSTIFICATION

    The Massillon Public Library Board of Trustees and staff recognize the
    impact of technology upon the lives of community members In order to
    continue to provide a high standard of public service; the Massillon
    Public Library offers a variety of electronic services to supplement
    traditional print services. This document presents the current and planned
    technology necessary to deliver these enhanced services.

  1. STRATEGIC PLAN

    The technology strategy for the Massillon Public Library is to meet
    the following goals and objectives as outlined in the Library's technology
    and long range plans. Each objective has a set of criteria established
    for the definition and measurement of successful implementation.
    GOAL:


    Provide resources to support the improved delivery of services to the
    communities of Massillon, Brewster and Navarre

    Objectives:


    Expand the functionality of library resources and services

    • Provide a more dynamic
      website with Content management Software
    • Provide information through
      an electronic messaging system to patrons within and outside the library
    • Investigate online newsletter
      for patrons
    • Investigate Voice Over
      IP telecommunication system

    Design and integrate

    Upgrade the library website

    • Provide more website content
      for the Navarre and Brewster branches
    • Provide more informational
      content for the Children's and Young Adult departments
    • Use Content Management
      Software to organize the website content

    GOAL:

    To provide training opportunities to enhance services provided to library
    users

    Objectives:

    Utilize and improve technology provided to library staff

    • Create, distribute and
      evaluate staff technology survey annually
    • Schedule more staff training
      in the following areas: Internet researching, word processing, troubleshooting
      technology issues, creating and maintaining databases
    • Analyze and evaluate current
      staff training program
    • Implement new email server
      and software to increase mail storage capabilities and ease of use by
      staff
    • Increase use of Active
      Directory Service for the staff to provide faster updates and more access
      to file storage and software
    • Increase use of the Intranet
      server and software so staff can find pertinent information and forms
    • Implement backup server
      at one of the branch buildings

    Maintain a vigilant approach
    to meet the needs and requirements of staff

    • Work with departments
      heads to pinpoint training needs of staff
    • Work with department heads
      to ensure staff goals are met in accordance with library goals
    • Make sure all staff have
      sufficient training on the current automation system, Innovative Millennium

    Continue with the training
    program for library users

    • Schedule patron training
      in the following areas: basic computer skills, Internet searching, word
      processing
    • Distribute evaluations
      at all sessions to determine future training opportunities
    • Implement new training
      opportunities as requested and if feasible
    • Investigate the needs
      of senior citizens for computer training

    GOAL:

    Produce supply and maintain adequate reliable and up-to-date cost effective
    computer services to the public

    Objectives:


    Increase the level of patron self service features

    • Investigate self service
      check out
    • Investigate using credit
      cards for patron charges
    • Investigate video presentation
      system

    Upgrade and install software
    on public Internet computers

    • Investigate new educational
      software for children and young Adults
    • Increase patron's ability
      to create documents, spreadsheets, and resumes


  1. TECHNOLOGY INVENTORY

    COLLABORATION:

    Current


    Main Library

    • 10 MB Ethernet Internet
      connectivity provided through the OPLIN project
    • Wireless access for a
      mobile training lab
    • Library automation and
      catalog services provided through SLIC, Stark Library and Information
      Consortium
    • Wireless access for patrons
      in the Adult and Reference Departments

    Brewster Branch

    • Cable Internet connection
      provided through Massillon Cable TV, a local provider
    • Library automation and
      catalog services provided through SLIC, Stark Library and Information
      Consortium

    Navarre Branch

    • Cable Internet connection
      provided through Massillon Cable TV, local provider
    • Library automation and
      catalog services provided through SLIC, Stark Library and Information
      Consortium
    • Wireless access for patrons

    Bookmobile

    • Internet access through
      a wireless telephone connection
    • Library automation and
      catalog services provided through SLIC, Stark Library and Information
      Consortium

    INFRASTRUCTURE

    Current

    Main Library

    • Four servers for active
      directory management, file sharing, printer services, intranet, email
    • One server for web access
      to historical and business documents
    • Cisco Pix 515e Hardware
      Firewall
    • 5-multi port switches
    • 212 fully centralized
      in-wall premise category -5 wiring runs; flush wall mount terminations
      at the client end and rack and panel terminations in the network operations
      office, 100 % currently utilized
    • Website hosted by local
      organization, for the main library, two branches and the bookmobile

    Brewster Branch

    • 1-multi-port switch
    • 16 fully centralized in-wall
      premise category-5 wiring runs; flush and surface wall mount terminations
      at the client end 1 100% currently utilized
    • External Internet connection
      provided through local Internet provider and a cable modem/router
    • 1 Server, Windows 2003
      file sharing, printer services

    Navarre Branch

    • 1-multi-port switch
    • 26 fully centralized
      I-wall premise category-5e wiring runs; flush and surface wall mount
      terminations at the client end 100% currently utilized
    • External Internet connection
      provided through local Internet provider and a cable modem/router
    • 1 Server, Windows 2003
      file sharing, printer services


    Computers

    Current

    Main Library

    Patron technology

    • 20 workstations in the
      Computer Center
    • 5 workstations with education
      applications in the Children's
    • Department
    • 4 workstations in the
      Reference Department
    • 32 notebooks for patron
      and staff training
    • 3 dedicated public network
      printers
    • 9 dedicated thin clients
      for patron catalog access
    • 1 flatbed scanner in the
      Computer Center
    • Wireless access in the
      Adult and Reference Departments
    • Video Magnification System
      in the Reference Department
    • Video Presentation System
      for library services and programs

    Staff Technology

    • 56 dedicated staff workstations
    • 14 dedicated staff laser
      scanners
    • 2 dedicated staff flatbed
      scanners
    • 3 dedicated staff network
      printers
    • 14 dedicated staff local
      printers
    • 11 thermal printers for
      patron receipts

    Brewster Branch

    • 1 dedicated public network
      printer
    • 4 dedicated staff workstations
    • 3 thermal printers for
      patron receipts
    • 5 Public Internet workstations
      with office and educational software
    • 3 dedicated staff laser
      scanners


    Navarre Branch

    • 7 Public Internet workstations
      with office and educational software
    • 1 dedicated public network
      printer
    • 4 dedicated staff workstations
    • 3 thermal printers for
      patron receipts
    • 3 dedicated staff laser
      scanners
    • 2 dedicated thin clients
      for patron catalog access

    Bookmobile

    • 3 dedicated staff workstations
    • 3 thermal printers for
      patron receipts
    • 3 dedicated staff laser
      scanners

    TELECOMMUNICATIONS:

    Main Library

    • 5 PBX telephone lines
      for voice
    • 1 telephone line for fax
    • 1 emergency phone in elevator
    • 2 cell phones for voice

    Brewster Branch

    • 1 telephone line for voice
    • 1 telephone line fax

    Navarre Branch

    • 1 telephone line for voice
    • 1 telephone line fax

    Bookmobile

    • 1 cell phone for voice

    COMPUTER SOFTWARE:

    Server OS = Microsoft Windows
    Server 2003

    Workstations OS = Microsoft Windows
    XP on the workstations

    Available and supported public
    applications:

    • Microsoft Office 2007
      Professional Suite
    • Educational software:
      Magic School Bus, Arthur, Encarta
    • Children's software: Animated
      books
    • Public Access management
      software

    FUTURE PLANNED & BUDGETED
    - HARDWARE, SOFTWARE AND TELECOMMUNICATIONS SERVICES

    • Upgrade 1 firewall and
      1 server in 2009
    • Purchase one backup server
    • Upgrade network cables
      in the main building in 2009
    • Investigate and scale
      out both hardwired and wireless network access for patrons
    • Renew antivirus software
      2010


  1. BUDGET

    The library will participate
    in the Universal Service Discount Program to obtain discounts on telecommunication
    services.

    The Library Board of Trustees
    approved creation of the Capital Project Fund Technology Fund in 1999.

    $40,000.00 was set aside for
    the installation of Dynix at Navarre, Brewster and West Side branches
    and for other equipment.

    Upgrade costs to the Main library's
    automated system was added in 2000.

    In 2003, an additional $9,199.42
    was transferred to the Capital Project Fund- Technology Fund, from the
    remaining money in the Capital Project Fund - Large Capital Projects.

    The Capital Project - Technology
    Fund was depleted in 2005 At this same period it was stated that at
    least $10,000.00 a year would be set aside in the General Fund for any
    additional technology.

    In 2006, $10,000.00 plus an additional
    $3,200.00 for filtering & wireless network access was set aside
    in the General Fund for Technology. Also $20,000.00 for a server room
    was set aside in Capital Projects - Building & Repair Fund.

    In 2007, $13,000 was used to
    purchase network infrastructure Technology equipment, $47,200 was used
    to purchase replacement workstations, and $27,125 was used to buy workstations
    for a new Computer Center for Massillon's patrons.

    In 2008, $13,000 was used for
    network infrastructure technology purchases; $24,000 was spent on replacement
    workstations

    In 2009, $13,000 has been budgeted
    for Technology needs.

    To address the future technology
    goals stated in the technology inventory, universal services discounts,
    and operational funds will be used for:

    • Purchase of new workstations
    • Technical and user training

    All antivirus software is covered
    under a 2 year upgrade warranty to provide the latest upgrades, customer
    support and news and upgrade notices.

    The library pays yearly consortium
    fees to SLIC.

  1. EVALUATION

    The Technology Manager will oversee
    implementation of technology projects and will assess if equipment/software
    actually accomplishes the goals and objects set forth in the plan.

    The Technology Manager regularly
    evaluates the computer inventory and makes recommendations for replacement
    and repair. The Technology Manager reviews progress on all projects
    on an annual basis and reports to the Director.

    The following evaluation process
    will be done annually:

    • Replace equipment exceeding
      functional life
    • Review telecommunication
      use
    • Review telecommunication
      costs
    • Review telecommunications
      discount for success

    The following minimum milestones
    are part of the plan:

    • 35 patrons can simultaneously
      search the Internet using the library's computers
    • 20 patrons can simultaneously
      search the library's catalog in the library
    • 180 patrons a year receive
      training through a library technology program
    • A minimum of 5 external
      technology training opportunities are attended each year by members
      of the staff
    • A minimum of 4 internal
      technology training opportunities are provided each year to members
      of the staff


  1. TRAINING

    All public service staff have
    been trained on the use of Circulation software, Windows operating system,
    Internet, OPLIN databases, and Inter Library Loan. The Technology Manager
    has been trained on TCP/IP, Windows 2000 Server, Windows XP and Vista,
    Windows Office, and network security. Technical Services staff have
    been trained to use Cat Express from OCLC.

    Staff training is conducted on
    an on-going basis by attending training sessions sponsored by the Regional
    Library System on various software and other technology-related issues.
    Reference staff receives training on reference databases available through
    the State Library of Ohio, and OLC.

    Patron training includes the
    following topics: basic computer skills, Internet browsing, searching
    and email, library databases, and using the OPAC. Four classes per topic
    are conducted on an annual basis. Training classes are developed and
    conducted by the Technology Manager and Computer Center staff. Patrons
    at the branches attend classes at the main building.