- MISSION STATEMENT
The Massillon Public Library provides for everyone:
- Books and other resources
for education, information, and recreation;
- Skilled, helpful staff;
and
- Services and programs
which encourage literacy and the love of reading.
- PLAN JUSTIFICATION
The Massillon Public Library Board of Trustees and staff recognize the
impact of technology upon the lives of community members In order to
continue to provide a high standard of public service; the Massillon
Public Library offers a variety of electronic services to supplement
traditional print services. This document presents the current and planned
technology necessary to deliver these enhanced services.
- STRATEGIC PLAN
The technology strategy for the Massillon Public Library is to meet
the following goals and objectives as outlined in the Library's technology
and long range plans. Each objective has a set of criteria established
for the definition and measurement of successful implementation.
GOAL:
Provide resources to support the improved delivery of services to the
communities of Massillon, Brewster and Navarre
- Provide a more dynamic
website with Content management Software
- Provide information through
an electronic messaging system to patrons within and outside the library
- Investigate online newsletter
for patrons
- Investigate Voice Over
IP telecommunication system
- Provide more website content
for the Navarre and Brewster branches
- Provide more informational
content for the Children's and Young Adult departments
- Use Content Management
Software to organize the website content
- Create, distribute and
evaluate staff technology survey annually
- Schedule more staff training
in the following areas: Internet researching, word processing, troubleshooting
technology issues, creating and maintaining databases
- Analyze and evaluate current
staff training program
- Implement new email server
and software to increase mail storage capabilities and ease of use by
staff
- Increase use of Active
Directory Service for the staff to provide faster updates and more access
to file storage and software
- Increase use of the Intranet
server and software so staff can find pertinent information and forms
- Implement backup server
at one of the branch buildings
- Work with departments
heads to pinpoint training needs of staff
- Work with department heads
to ensure staff goals are met in accordance with library goals
- Make sure all staff have
sufficient training on the current automation system, Innovative Millennium
- Schedule patron training
in the following areas: basic computer skills, Internet searching, word
processing
- Distribute evaluations
at all sessions to determine future training opportunities
- Implement new training
opportunities as requested and if feasible
- Investigate the needs
of senior citizens for computer training
GOAL:
Produce supply and maintain adequate reliable and up-to-date cost effective
computer services to the public
- Investigate self service
check out
- Investigate using credit
cards for patron charges
- Investigate video presentation
system
- Investigate new educational
software for children and young Adults
- Increase patron's ability
to create documents, spreadsheets, and resumes
- TECHNOLOGY INVENTORY
- 10 MB Ethernet Internet
connectivity provided through the OPLIN project
- Wireless access for a
mobile training lab
- Library automation and
catalog services provided through SLIC, Stark Library and Information
Consortium
- Wireless access for patrons
in the Adult and Reference Departments
- Cable Internet connection
provided through Massillon Cable TV, a local provider
- Library automation and
catalog services provided through SLIC, Stark Library and Information
Consortium
- Cable Internet connection
provided through Massillon Cable TV, local provider
- Library automation and
catalog services provided through SLIC, Stark Library and Information
Consortium
- Wireless access for patrons
- Internet access through
a wireless telephone connection
- Library automation and
catalog services provided through SLIC, Stark Library and Information
Consortium
- Four servers for active
directory management, file sharing, printer services, intranet, email
- One server for web access
to historical and business documents
- Cisco Pix 515e Hardware
Firewall
- 5-multi port switches
- 212 fully centralized
in-wall premise category -5 wiring runs; flush wall mount terminations
at the client end and rack and panel terminations in the network operations
office, 100 % currently utilized
- Website hosted by local
organization, for the main library, two branches and the bookmobile
- 1-multi-port switch
- 16 fully centralized in-wall
premise category-5 wiring runs; flush and surface wall mount terminations
at the client end 1 100% currently utilized
- External Internet connection
provided through local Internet provider and a cable modem/router
- 1 Server, Windows 2003
file sharing, printer services
- 1-multi-port switch
- 26 fully centralized
I-wall premise category-5e wiring runs; flush and surface wall mount
terminations at the client end 100% currently utilized
- External Internet connection
provided through local Internet provider and a cable modem/router
- 1 Server, Windows 2003
file sharing, printer services
- 20 workstations in the
Computer Center
- 5 workstations with education
applications in the Children's
- Department
- 4 workstations in the
Reference Department
- 32 notebooks for patron
and staff training
- 3 dedicated public network
printers
- 9 dedicated thin clients
for patron catalog access
- 1 flatbed scanner in the
Computer Center
- Wireless access in the
Adult and Reference Departments
- Video Magnification System
in the Reference Department
- Video Presentation System
for library services and programs
- 56 dedicated staff workstations
- 14 dedicated staff laser
scanners
- 2 dedicated staff flatbed
scanners
- 3 dedicated staff network
printers
- 14 dedicated staff local
printers
- 11 thermal printers for
patron receipts
- 1 dedicated public network
printer
- 4 dedicated staff workstations
- 3 thermal printers for
patron receipts
- 5 Public Internet workstations
with office and educational software
- 3 dedicated staff laser
scanners
- 7 Public Internet workstations
with office and educational software
- 1 dedicated public network
printer
- 4 dedicated staff workstations
- 3 thermal printers for
patron receipts
- 3 dedicated staff laser
scanners
- 2 dedicated thin clients
for patron catalog access
- 3 dedicated staff workstations
- 3 thermal printers for
patron receipts
- 3 dedicated staff laser
scanners
- 5 PBX telephone lines
for voice
- 1 telephone line for fax
- 1 emergency phone in elevator
- 2 cell phones for voice
- 1 telephone line for voice
- 1 telephone line fax
- 1 telephone line for voice
- 1 telephone line fax
- Microsoft Office 2007
Professional Suite
- Educational software:
Magic School Bus, Arthur, Encarta
- Children's software: Animated
books
- Public Access management
software
FUTURE PLANNED & BUDGETED
- HARDWARE, SOFTWARE AND TELECOMMUNICATIONS SERVICES
- Upgrade 1 firewall and
1 server in 2009
- Purchase one backup server
- Upgrade network cables
in the main building in 2009
- Investigate and scale
out both hardwired and wireless network access for patrons
- Renew antivirus software
2010
- BUDGET
The library will participate
in the Universal Service Discount Program to obtain discounts on telecommunication
services.
The Library Board of Trustees
approved creation of the Capital Project Fund Technology Fund in 1999.
$40,000.00 was set aside for
the installation of Dynix at Navarre, Brewster and West Side branches
and for other equipment.
In 2003, an additional $9,199.42
was transferred to the Capital Project Fund- Technology Fund, from the
remaining money in the Capital Project Fund - Large Capital Projects.
The Capital Project - Technology
Fund was depleted in 2005 At this same period it was stated that at
least $10,000.00 a year would be set aside in the General Fund for any
additional technology.
In 2006, $10,000.00 plus an additional
$3,200.00 for filtering & wireless network access was set aside
in the General Fund for Technology. Also $20,000.00 for a server room
was set aside in Capital Projects - Building & Repair Fund.
In 2007, $13,000 was used to
purchase network infrastructure Technology equipment, $47,200 was used
to purchase replacement workstations, and $27,125 was used to buy workstations
for a new Computer Center for Massillon's patrons.
In 2008, $13,000 was used for
network infrastructure technology purchases; $24,000 was spent on replacement
workstations
In 2009, $13,000 has been budgeted
for Technology needs.
To address the future technology
goals stated in the technology inventory, universal services discounts,
and operational funds will be used for:
- Purchase of new workstations
- Technical and user training
All antivirus software is covered
under a 2 year upgrade warranty to provide the latest upgrades, customer
support and news and upgrade notices.
- EVALUATION
The Technology Manager will oversee
implementation of technology projects and will assess if equipment/software
actually accomplishes the goals and objects set forth in the plan.
The Technology Manager regularly
evaluates the computer inventory and makes recommendations for replacement
and repair. The Technology Manager reviews progress on all projects
on an annual basis and reports to the Director.
- Replace equipment exceeding
functional life
- Review telecommunication
use
- Review telecommunication
costs
- Review telecommunications
discount for success
- 35 patrons can simultaneously
search the Internet using the library's computers
- 20 patrons can simultaneously
search the library's catalog in the library
- 180 patrons a year receive
training through a library technology program
- A minimum of 5 external
technology training opportunities are attended each year by members
of the staff
- A minimum of 4 internal
technology training opportunities are provided each year to members
of the staff
- TRAINING
All public service staff have
been trained on the use of Circulation software, Windows operating system,
Internet, OPLIN databases, and Inter Library Loan. The Technology Manager
has been trained on TCP/IP, Windows 2000 Server, Windows XP and Vista,
Windows Office, and network security. Technical Services staff have
been trained to use Cat Express from OCLC.
Staff training is conducted on
an on-going basis by attending training sessions sponsored by the Regional
Library System on various software and other technology-related issues.
Reference staff receives training on reference databases available through
the State Library of Ohio, and OLC.
Patron training includes the
following topics: basic computer skills, Internet browsing, searching
and email, library databases, and using the OPAC. Four classes per topic
are conducted on an annual basis. Training classes are developed and
conducted by the Technology Manager and Computer Center staff. Patrons
at the branches attend classes at the main building.
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